Introduction
These Terms and Conditions (“Terms”) govern your access to and use of Trublu software (“Trublu”, “Company”, “we”, “our”, or “us”) and our products and services, including our POS, billing, inventory management, eCommerce integrations, CRM, payments, and analytics platform (collectively, the “Services”).
By accessing, registering for, or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of a business, you represent that you have the authority to bind that business to these Terms. If you do not agree to these Terms, you must not access or use the Services.
1. Eligibility
To use the Services, you must:
- Be at least 18 years of age
- Have the legal authority to enter into a binding agreement
- Be registering on behalf of a legitimate business or commercial entity
- Provide accurate, current, and complete information during registration
Trublu reserves the right to refuse service, suspend, or terminate accounts that do not meet these requirements.
2. Account Registration & Security
When you create an account with Trublu, you agree to:
- Provide accurate and complete business and contact information
- Maintain the confidentiality of your login credentials
- Be responsible for all activities that occur under your account
- Notify us immediately of any unauthorized use or security breach
Trublu is not liable for any loss or damage arising from your failure to protect your account credentials.
3. Description of Services
Trublu provides a retail management platform designed for Australian businesses, offering point-of-sale, eCommerce, inventory management, omnichannel, payment processing, marketing, and analytics tools. Features, pricing tiers, and add-ons are as described on our Pricing page and may vary based on your selected plan.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, though we will make reasonable efforts to notify customers of material changes.
4. Subscription, Fees & Billing
- Access to the Services is provided on a subscription basis as outlined at the time of purchase.
- Fees are billed in advance on a recurring basis (monthly or annually, depending on your plan) unless otherwise agreed.
- All fees are exclusive of GST and other applicable taxes unless stated otherwise.
- You authorise Trublu and its payment processors (including Stripe) to charge your nominated payment method for all applicable fees.
- Failure to pay fees when due may result in suspension or termination of access to the Services.
- Hardware and add-on purchases may be subject to separate fees, shipping terms, and return conditions as specified at checkout.
5. Cancellations & Refunds
- You may cancel your subscription at any time in accordance with the cancellation process set out in your plan or account settings.
- Except where required by Australian Consumer Law, fees already paid are non-refundable.
- Cancellation will take effect at the end of the current billing cycle unless otherwise specified.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.
6. Acceptable Use
You agree not to use the Services to:
- Violate any applicable law or regulation
- Infringe the intellectual property or privacy rights of others
- Transmit malicious code, spam, or unauthorized advertising
- Attempt to gain unauthorized access to our systems or other users’ accounts
- Interfere with or disrupt the integrity or performance of the Services
- Use the Services to process fraudulent transactions or unlawful goods
Trublu reserves the right to suspend or terminate accounts that breach this Acceptable Use policy.
7. Customer Data & Content
- You retain ownership of all business, customer, and transaction data you submit through the Services (“Customer Data”).
- You grant Trublu a limited licence to host, process, and use Customer Data solely to provide, maintain, and improve the Services.
- You are solely responsible for the accuracy, legality, and appropriateness of Customer Data you upload or process through the platform.
Our handling of personal information is governed by our Privacy Policy.
8. Payment Processing
Payment processing functionality is provided through certified third-party payment gateways (such as Stripe). By using our payment features, you also agree to the applicable terms of our payment processing partners. Trublu is not responsible for delays, errors, or disruptions caused by third-party payment providers.
9. Intellectual Property
- All software, designs, trademarks, logos, and content associated with the Services are the property of Trublu or its licensors and are protected by applicable intellectual property laws.
- These Terms do not grant you any ownership rights in the Services, only a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes.
- You may not copy, modify, reverse-engineer, resell, or create derivative works from the Services without our prior written consent.
10. Third-Party Integrations
The Services may integrate with third-party platforms and tools (including payment gateways, shipping providers, and marketing tools). Trublu does not control and is not responsible for the availability, accuracy, or performance of third-party services. Your use of such integrations may be subject to the third party’s own terms and policies.
11. Service Availability
While we aim to provide reliable and continuous access to the Services, we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control. Current system status is available at our System Status page.
12. Limitation of Liability
To the maximum extent permitted by law:
- Trublu shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities arising from your use of the Services.
- Our total aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount paid by you to Trublu in the twelve (12) months preceding the claim.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
13. Indemnity
You agree to indemnify and hold Trublu, its officers, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or violation of any law or third-party right.
14. Termination
We may suspend or terminate your access to the Services, with or without notice, if:
- You breach these Terms
- Payment obligations remain unresolved
- We are required to do so by law
- Continued provision of the Services poses a security or operational risk
Upon termination, your right to use the Services will immediately cease. Provisions relating to intellectual property, limitation of liability, and indemnity will survive termination.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of Australia, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts of Australia.
17. Contact Us
If you have questions about these Terms and Conditions, please contact us at: